HTC explains that your late update is probably your carrier’s fault


HTC has launched a software update dashboard which explains the update process for its devices and shows the KitKat update status for the various flavors of the HTC One.

The update process explication comes in the form of a huge infographic (look for the Android head that says “click here”), showing the various paths carrier, unlocked, and unskinned devices take in the update process. The infographic is a little light on details and time frames, but it’s still the most detailed official account we’ve seen of the Android update process. The infographic has a few red sections indicating how an update can die. According to HTC, the two big hurdles for a device update are the chipset manufacturer (Qualcomm or Nvidia) updating their drivers and making optimizations, and support from the OEM (HTC, Samsung, Motorola, LG, etc) to update their skin.

The primary culprit of a slow update seems to be the carriers—the infographic lists a Google Play edition device having eight steps, an unlocked skinned device having nine steps, and devices sold by a carrier having twelve steps. Not all steps in the infographic are created equal though, as HTC lists reskinning the latest Android update as a single step, despite the huge amount of time that can undoubtedly take. The overall message, though, is that carriers slow down the update process more than anything else.

Read 3 remaining paragraphs | Comments

via Ars Technica


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